Terms and Conditions
The ISS Group, owner of The LAB eShop, is an abbreviation used herein for Integrated Systems Scandinavia AB, a Sweden registered company with the VAT-number SE556341368001, with its headquarters in Stockholm, Sweden.
Different terms may apply to different types of customers such as Companies with a registered VAT-number and Consumers (retail customers i.e. private individuals) without a VAT-number, identified as such by the customer given account information registered on the ISS Group website and referred to from here on in this document, when applicable and as separately stated.
ISS Group general terms of sale and prices are valid from the date published on the ISS Group website and replace any and all by ISS Group earlier published price lists and terms of sale. In case there is a discrepancy between terms, product information, or prices quoted on the ISS Group website and in other publications, the information on the website is given priority.
Pricing and payment
The prices mentioned on the ISS Group website are updated in real time. VAT (value added tax) will be added to all orders for customers residing in Sweden and Consumers residing outside of Sweden (not to Companies residing outside of Sweden). The default currency is Euro (€). ISS Group reserves the right to change offered prices without prior notice. Unless a separate agreement exists between the customer and the ISS Group, the price quoted through the website applies. For Consumers, all goods must be paid for in advance via credit card or direct bank transfer. All orders from VAT-registered companies are processed after credit rating approval. Standard payment terms of fifteen (15) days apply. In the case credit rating for a VAT-registered company is not approved, the same rules as for Consumers will apply. Sales to Companies listed on the stock exchange, the government, municipality and county councils is usually invoiced with a payment term of thirty (30) days.
We accept the following credit cards:
If the currency rate quoted fluctuates more than +/- 5% from the quotation date to the date of the order, the seller reserves the right to either accept the order and be fully compensated for the difference via the invoice or reject the order at which point a new quotation will be issued.
Orders placed by a minor will not be accepted. For overdue invoices, a late payment interest of 8,5% per year will be charged from the invoice due date.
Freight charge is added to all orders. Unless the customer selects the Own Shipper option, the cost for shipping is calculated once information about weight, volume weight, and total number of packages is available. When a customer selects the Own Shipper option, they will be charged a basic freight handling fee, and then charged by their respective service provider depending on delivery service and location. In the case of partial delivery, shipping cost for the remaining products will be charged as usual i.e. full freight charge for each parcel if nothing else is agreed. No cash-on-delivery (COD) or other charges apply.
Orders received before 13:00 CET will be processed and expedited the same day, provided that the products are in stock, and in the case of the customer using their own shipping account, that their service provider accepts same day delivery. Standard delivery time for stock items is 1-3 days, for non-stock items depending on availability.
A parcel that has not been claimed
For any package that has not been claimed and has therefore been automatically returned to the ISS Group after a waiting period, a fee is charged separately to cover the transport and administrative costs.
Returns and refunds
A description of a consumer’s right to a ”cooling-off” period is specified under the section ”Distance agreements - A consumer’s rights”. For all products from the standard product range, in their original packaging, still unopened (also applicable for CD/Software covers), the ISS Group accepts return and refund within fourteen (14) days from date of invoice. For a product where the original packaging is damaged or has disappeared, where components are missing, and/or where the product has been used, the return and refund option is not valid. Returns and refunds are not accepted for software, picture- or audio files where the seal has been broken (also includes technical seals, for example serial numbers), or products that have been custom ordered. For all return and refund cases, the customer shall reimburse the ISS Group for shipping costs. Shipping cost and return and refund fees will either be deducted from existing credit balance with the ISS Group, or will be invoiced separately. For all return and refund requests, contact the ISS Group customer service department by visiting the ISS Group website and fill out the form at RMA request for The LAB eShop to obtain a return material authorization number (RMA). When the request has been received, an RMA number will be sent by email to be used for return of goods.
Note that obtaining a RMA number does not mean that a return or refund request has been approved. The RMA number is valid for fourteen (14) days, during which time the product shall be delivered to the ISS Group office. For any return shipment, the shipping cost shall be paid for by the customer in advance, a copy of the order and invoice, as well as the RMA number, shall be sent along with the goods. The goods must be properly prepared, using packing material approved by the carrier (for example corrugated cardboard). Returns arriving at ISS Group’s office in an envelope or using outer packing material that is not approved by the carrier will be returned without action as they cannot be accepted for return and refund. If the freight cost has not been prepaid, or the RMA number or any of the required information and documents are missing, the same procedure applies.
A return and refund is approved once the ISS Group has received the goods and has carried out necessary checks to ensure that the product is fault free and that the conditions mentioned above have all been met.
Distance agreements - A Consumers rights
Consumers have under certain conditions, as stated in the Swedish Consumers Purchases Act, the right to decline a processed purchase by contacting the ISS Group in writing (email, fax, or letter) within fourteen (14) days of receipt of goods. This right is not applicable when the product seal has been open or broken or is in any other way compromised. The seal can also be a technical seal (for instance a serial number when downloading a file). The right to decline the purchase is only valid if the merchandise is in the same unchanged condition as when the purchase was done. The right to decline a purchase is not automatically valid in the case of Companies. If the Consumer wants to invoke this right, a written complaint to the ISS Group customer service team must be sent via email to firstname.lastname@example.org. When in contact, state the order or invoice number to receive a prepaid consignment note with a dedicated return material authorization number (RMA) in order to return the goods. The purpose of the RMA number is to facilitate the identification and administration of the repurchase.
The warranty of each product is given by its respective manufacturer. ISS Group does not give any added warranties or guarantees to that of each manufacturer.
Liability of product
The responsibility for the product is generally handed over to the buyer when the product is delivered to the carrier. In case of a Consumer purchase, the liability of the product is handed over to the buyer when the goods is delivered to the Consumer by the carrier.
Making a complaint
In order to cite a complaint of damaged goods (damage in transport) the buyer shall immediately make a complaint to the carrier and send an email to the ISS Group to email@example.com before returning the goods as previously stated in the Returns and refunds section (no later than thirty (30) days from the invoice date). Consumers have reasonable time to make a complaint after transport damage has been established.
A Company must verify all goods to be faultless upon arrival. If a complaint is made as earlier stated, ISS Group reserves the right to decide if and how to remedy the fault. In the case of a Consumer, ISS Group will bear the cost to remedy the fault if this can be done without unreasonable costs or inconvenience to the ISS Group. For all other aspects of the purchase, refer to the Consumers Purchases Act.
When a complaint is made, the buyer will contact the ISS Group customer service through email at firstname.lastname@example.org. When in contact, state the order or invoice number to receive a prepaid consignment note with a dedicated return material authorization number (RMA) in order to return the goods. Please note that such a return process does not constitute, in any way, an acceptance of such a complaint. The shipping number is valid for 14 days during which time the product must be received at the ISS Group premises. A Consumer should use the prepaid consignment note in order to return the product. The product must be returned within fourteen (14) days upon receipt of the consignment note.
Upon return of the product, freight must be paid in full by the buyer. The package must include a copy of the order and invoice, as well as a detailed written description of the problem at hand. If the freight is not paid in full or any documents are missing, the product will be returned to the buyer. All products must be returned with its original packaging and using carrier approved wrapping (e.g. corrugated cardboard). Damages in transport due to poor wrapping will be charged to the buyer. Upon receipt of returned product(s), ISS Group reserves the right to conduct product control to verify if the product has been damaged in transport. The complaint will then be rejected and the product returned to the customer.
All transportation damages shall be communicated immediately on the day of receipt to the carrier and to the ISS Group through email at email@example.com.
Liability in reference to Companies
If a fault exists and it is the responsibility of the ISS Group, ISS Group will on its own choice rectify the problem through repair, redelivery, or refund of the purchase-sum. ISS Group retains the right to direct the buyer directly to the manufacturer, or to a by the manufacturer assigned service centre, to attend to the problem at hand. Further buyer rights can be obtained by each manufacturer’s guarantees or service programs. The ISS Group liability, as a consequence of a faulty product, is limited to what is stated within this document, Terms and Conditions. ISS Group has no direct or indirect liability for by way of example – but not limited to – incompatibility, delivery delays, harmful characteristics of the product, product liability, loss of profit, stoppage in production, loss of stored information, extra work, financial or operational or other damage. Please note that support and documentation may be restricted to English for some manufacturers. In certain instances, the report of a problem can only be made through a website or an email address.
Liability in reference to Consumers
The following applies to Consumers in accordance to the Swedish Consumers Purchases Act. ISS Group reserves the right to remedy a fault or conduct re-delivery of a product, if it can be done without unreasonable cost or inconvenience to the ISS Group. Under certain circumstances, the retail customer can be applicable to receive compensation for damage. For all other aspects, refer to the Consumers Purchases Act.
All facts and pricing are given subject to misprint, manufacturer’s price increases, wrongfully given technical specifications and so forth, as well as with special terms in conjunction with clearance sales.
All names, terms etc. applied within the ISS Group website are registered trademarks where appropriate.
The information given herein, does not constitute or display any commitment of usability, suitability, guarantees etc. other than what is directly stated.
ISS Group reserves the right to change any and all information, including but not limited to, pricing, technical specifications, product offerings etc. without prior notice.
Published facts and data within the ISS Group website - such as pricing information, documents, graphics etc. - may contain technical and/or graphical or typographical errors. ISS Group accepts no liability whatsoever with regard to such errors, referred information and/or documents linked or in other ways published within the website.
As a result of the ordering process, an order receipt will be automatically sent via email. The order receipt is to be considered as information with regards to the contents of the order. Unless goods is paid for by credit card, please note that pricing and delivery terms when invoiced may differ from the information given in the order receipt.
© 2014 The LAB eShop | member of the ISS Group Inc. All rights reserved.