Customer Service Info
Department |
Information about |
|
| Customer service | info@thelabeshop.com | General questions |
| Order admin | orderadmin@thelabeshop.com | Orders, deliveries |
| Finance | finance@thelabeshop.com | Payment, invoices |
| Returns | returns@thelabeshop.com | Returns |
| Support | support@thelabeshop.com | Product support |
| Service | service@thelabeshop.com | Hardware repair |
| Webmaster | webmaster@thelabeshop.com | The webshop |
Customer Privacy Policy
The LAB eShop's Customer Privacy Policy covers the collection, use, and disclosure of personal information when you interact with The LAB eShop, such as when you visit our website or purchase products and services.Terms and Conditions
Please review these policies carefully as they are the terms of sale that govern your purchases. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in product warranties. Your placement of an order at the LAB eShop constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.VAT explanation
In order to open a generic company account at the LAB eShop, and to set up an invoice procedure pending a company credit rating approval, you need to disclose your companys organization number. In the European Community, this is called a VAT nr- Value Added Tax number. The explanation shows the numbers used country by country.Delivery
Do you have questions about delivery time and freight cost?Returns
Need to return goods to the The LAB eShop? Just follow the procedure set up under Returns.FAQs
Questions? Just check out our Frequently Asked Questions section as chances are that someone else had the same issue. Here you will find how to create an account, or what to do if you forgot your password.Service FAQs
Questions about service? Check out our Frequently Asked Questions section as chances are that someone else had the same issue. Here you will find how to receive an RMA number or if your product still is on warranty.Environmental work
At The LAB eShop we have a strong focus on reducing our impact on the environment. This is done by continuous improvement of our business practices and by working "smarter". We comply with the environmental laws and regulations in our region and the environmental policies of our suppliers.© 2012 The LAB eShop | member of the ISS Group Inc. All rights reserved.
